Introduction
At Framsklns, we are committed to providing high-quality AI education and ensuring customer satisfaction. This Refund Policy outlines the conditions under which we provide refunds for our courses, subscriptions, and other educational services.
By purchasing any product or service from Framsklns, you agree to the terms of this Refund Policy. We encourage you to read this policy carefully before making a purchase.
Refund Eligibility
Courses and Educational Products
For individual courses and educational products, we offer a satisfaction guarantee with the following conditions:
- 14-Day Refund Period: You may request a refund within 14 days of the purchase date.
- Course Completion Limit: You are eligible for a refund only if you have completed less than 25% of the course material.
- Valid Reason Required: A refund request must include a valid reason explaining why the course did not meet your expectations.
Subscription Plans
For subscription-based services, our refund policy is as follows:
- 7-Day Refund Period: New subscribers may request a refund within 7 days of the initial subscription purchase.
- Prorated Refunds: For annual subscriptions canceled after the 7-day period, we may offer a prorated refund for the unused portion at our discretion.
- Monthly Subscriptions: Monthly subscriptions canceled after the 7-day period are not eligible for refunds, but service will continue until the end of the current billing cycle.
Events and Workshops
For online and in-person events, workshops, and webinars:
- 14-Day Advance Cancellation: Full refunds are available if canceled at least 14 days before the event date.
- 7-13 Days Before Event: 50% refund if canceled between 7 and 13 days before the event.
- Less Than 7 Days: No refunds for cancellations less than 7 days before the event, but you may transfer your registration to another person or receive a credit for a future event.
Conditions for Refund
To be eligible for a refund, you must meet the following conditions:
- Your request must be submitted within the specified refund period for the product or service.
- You must provide a valid reason for your refund request, including specific details about why the product or service did not meet your expectations.
- For technical issues, you must have made reasonable attempts to resolve the issues with our support team before requesting a refund.
- Your account must be in good standing, with no violations of our Terms and Conditions.
Non-Refundable Items
The following items and situations are generally not eligible for refunds:
- Downloadable digital products that have been accessed or downloaded
- Custom or personalized educational programs developed specifically for you or your organization
- Services that have been fully delivered and completed
- Subscription cancellations after the specified refund period
- Purchases where fraud or abuse is suspected
- Purchases made using promotional codes, vouchers, or special discounts greater than 40% off the regular price
- Course bundles or packages where a significant portion of the included content has been accessed
However, we evaluate each case individually and may make exceptions based on extenuating circumstances.
How to Request a Refund
To request a refund, please follow these steps:
- Log in to your Framsklns account
- Go to "My Purchases" or "Order History" in your account dashboard
- Select the specific product or service for which you're requesting a refund
- Click on the "Request Refund" button
- Complete the refund request form, providing all required information including your reason for the refund request
- Submit the form
Alternatively, you can email our customer support team at refunds@framsklns.com with the following information:
- Your full name and email address used to make the purchase
- Order number or transaction ID
- Date of purchase
- Name of the product or service purchased
- Detailed reason for the refund request
Refund Processing and Timeframes
Once we receive your refund request, the following process applies:
- Review Period: We will review your request within 3-5 business days.
- Decision Notification: You will receive an email notification informing you of our decision.
- Refund Processing: If approved, refunds will be processed within 7-10 business days from the approval date.
- Refund Method: Refunds are generally issued using the same payment method used for the original purchase.
Please note that while we process refunds promptly on our end, it may take additional time for the funds to appear in your account, depending on your payment provider or bank's policies:
- Credit/debit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Bank transfers: 5-7 business days
Special Circumstances
Technical Issues
If you experience technical issues that significantly impair your ability to access or use our services, please contact our technical support team before requesting a refund. In many cases, we can resolve these issues or provide accommodations.
Course Updates or Changes
Occasionally, we may update or modify course content. These updates do not generally qualify for refunds unless they substantially alter the nature of the course you purchased.
Medical or Personal Emergencies
In cases of documented medical emergencies or significant personal circumstances that prevent you from using our services, we may extend the refund period or offer credits for future use. These situations are evaluated on a case-by-case basis.
Exchange and Credit Options
In some cases where a direct refund is not available, we may offer:
- Course Exchange: Switching to a different course of equal or lesser value
- Account Credit: A credit to your Framsklns account for future purchases
- Extended Access: Additional time to access and complete your purchased materials
These alternatives may be available even after the standard refund period has expired.
Repeated Refund Requests
While we strive to ensure customer satisfaction, patterns of repeated purchases and refund requests may indicate abuse of our refund policy. In such cases, we reserve the right to:
- Decline future refund requests
- Restrict or suspend account access
- Limit future purchase options
Changes to This Policy
Framsklns reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Any material changes will be announced through our website or via email. Refund requests will be processed according to the policy in effect at the time of purchase.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
- By email: refunds@framsklns.com
- By phone: +44 565 085 5703
- By mail: 528 Harrison Divide West Darren, RG8 0UN, United Kingdom
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.
